Insurance Specialist CV Example

An insurance specialist CV should show the premium volume you generate, the policy portfolio you manage and your claims/renewal performance in figures. This example can be adapted for broker and insurer roles. Keep it one page, ATS-friendly and free of a photo or personal details.

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Sample Insurance Specialist CV

Michael Reid

Insurance Specialist

Manchester, UK

Summary

Insurance specialist with 8 years of experience across personal and commercial lines. I manage a portfolio generating £1m in annual premium and hold renewal rates above 85%. My command of underwriting and claims processes continually drives customer satisfaction and cross-selling. Working towards the CII Diploma.

Experience

Commercial Insurance Specialist · Pennine Insurance Brokers Ltd

Apr 2020 – Present
  • Managed a commercial portfolio generating £1m in annual premium, lifting the renewal rate to 85%.
  • Increased cross-selling by 35% with packaged SME insurance products.
  • Tracked claims files to bring the average customer settlement time down to 10 days.

Insurance Account Handler · Greenfield Insurance Services

Jul 2017 – Mar 2020
  • Produced an average of 120 new motor, home and contents policies a month.
  • Managed no-claims discount and quote processes, raising the quote conversion rate by 25%.

Skills

Policy productionClaims handlingUnderwriting basicsPersonal & commercial linesPortfolio managementCross-sellingMotor / home / contentsCustomer relationships

Education

Foundation Degree in Banking & Insurance · Manchester Metropolitan University (2015 – 2017)

What to Highlight in a Insurance Specialist CV

  • State the annual premium volume you generate and the number of policies in figures.
  • Renewal rate and the size of your customer portfolio are the strongest metrics in insurance.
  • Clearly write sector-specific qualifications such as CII certificates and FCA-regulated experience.
  • Highlight the lines you specialise in (motor, health, commercial, life).
  • Show cross-selling and claims-handling wins with concrete examples.

Technical Skills

  • Policy production and quoting systems
  • Claims file management
  • Underwriting and risk assessment
  • Personal and commercial lines knowledge
  • CII insurance qualifications
  • Portfolio and renewal management

Soft Skills

  • Persuasion & sales
  • Customer focus
  • Building trust
  • Objection handling

Common Mistakes

  • Saying "I made sales" without stating premium and policy numbers produced.
  • Not including sector qualifications such as CII certificates.
  • Leaving the insurance lines you specialise in vague.

Frequently Asked Questions

Are CII qualifications needed on an insurance CV?

For technical and account-handling roles, Chartered Insurance Institute (CII) qualifications are a strong advantage; noting them in the certifications section strengthens your application.

Is broker or insurer experience more valuable?

Both are valuable. Broker roles show broad-lines and sales experience, while insurer roles highlight claims/underwriting expertise; emphasise whichever side you are stronger on.

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Insurance Specialist Interview Questions & Answers

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