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Delivery, Cancellation & Refund Policy

CVLAYER - Delivery, Cancellation and Refund Policy

Parties and Scope

This agreement defines the delivery, cancellation, and refund terms between the User/Customer purchasing digital services (AI-powered analysis, video interview infrastructure, and consultation packages) from https://cvlayer.com (“Platform”) and the service provider Ömer Engin ÖZ (“Company”).

Nature of Service and Delivery Terms

Digital Delivery: All services provided by the Company are delivered entirely in digital form; no physical product or shipment is involved.

Instant Performance: Upon successful approval of the User's payment through the Virtual POS infrastructure, the purchased package, subscription, or credits are automatically assigned to the User's account instantly.

In case of delays due to technical issues, the maximum activation time is 24 hours.

Subscription Cancellation

Recurring subscription packages automatically renew each billing period unless cancelled by the user.
Users may cancel their subscription at any time through the user panel on the Platform.
Upon cancellation, no charge will be made for the next billing period. The user retains access to their purchased rights until the end of the current billing period. No partial month refunds will be issued.

Refund Terms and Right of Withdrawal Exception

Legal Exception: Pursuant to Article 15(ğ) of the Distance Contracts Regulation dated 27.11.2014, “contracts for services performed instantly in electronic environment or for intangible goods delivered instantly to the consumer” are among the exceptions to the right of withdrawal.

No right of withdrawal exists and no refund can be made for digital services purchased on the Platform that are instantly assigned to the account and whose consumption has begun (e.g., CV analysis performed, job listing optimization tools used, interviews conducted).

This clause does not apply in cases where the service is defective or unable to fulfill its promised technical functions.

System Errors and Refund Process

If the service cannot be provided at all due to Company-side technical infrastructure failures lasting more than 48 hours, the user may request a refund.

Approved refunds are processed to the original credit card or bank account within the timeframes set by the payment infrastructure provider (Virtual POS), typically 7-14 business days. The timeline for refunds to be reflected by banks is outside the Company's control.

Contact

For all cancellation and refund inquiries, please contact us at [email protected].