Receptionist CV Example

A receptionist CV is built on proving you are the person who manages the first impression. Employers want to see guest/customer satisfaction, multitasking and strong communication. The example below helps you present front-desk experience professionally. Keep it one page, ATS-friendly and free of photos or personal details.

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Sample Receptionist CV

Chloe Harris

Receptionist / Front Desk Agent

Brighton, UK

Summary

5 years of front-desk experience across hotel and corporate reception, handling guest welcome, reservations and phone traffic. Kept a warm manner and good order under pressure, contributing to guest satisfaction scores. I serve international guests comfortably in English and basic French.

Experience

Front Desk Receptionist · Brighton Grand Hotel & Spa

May 2021 – Present
  • ›Processed an average of 80+ guest check-ins/check-outs a day with zero errors.
  • ›Resolved guest complaints at first contact, reducing repeat complaints.
  • ›Contributed to a rise in the front-desk satisfaction score in online reviews.

Receptionist · Meridian Business Centre

Jun 2019 – Apr 2021
  • ›Managed corporate visitor welcome, post/parcel handling and meeting-room bookings.
  • ›Routed switchboard calls to the correct departments, cutting wait times at peak hours.
  • ›Digitised the visitor sign-in process, speeding up entry.

Skills

Guest welcomeReservation systems (Opera/Fidelio)Switchboard & phone managementMS OfficeComplaint resolutionCash & invoicingEnglish (B2)French (basic)Time managementOrganisation & follow-up

Education

Foundation Degree in Hospitality Management · University of Brighton (2017 – 2019)

What to Highlight in a Receptionist CV

  • ✓Add concrete volume figures, such as the number of guests/visitors you handle a day.
  • ✓State your language levels clearly — one of the strongest differentiators on reception.
  • ✓Name the reservation/hotel software you use (Opera, Fidelio).
  • ✓Back up soft skills like complaint resolution and a warm manner with examples, not just a list.

Technical Skills

  • •Hotel/front-desk software (Opera, Fidelio)
  • •Reservations and check-in/check-out
  • •Switchboard & phone handling
  • •Cash & invoicing
  • •MS Office
  • •Foreign languages

Soft Skills

  • •Communication & warmth
  • •Multitasking
  • •Problem solving
  • •Patience
  • •Organisation & attention

Common Mistakes

  • ✕Not stating your language level (critical on reception).
  • ✕Just saying "I welcomed guests" and skipping volume and satisfaction results.
  • ✕Leaving out the hotel/office software you used.

Frequently Asked Questions

How important are foreign languages on a receptionist CV?

Decisive, especially in hotels and tourism. List the languages you know with levels (A2/B1/B2), starting with English; a second language is a big advantage.

I have no experience — how do I strengthen my receptionist CV?

Highlight customer service, retail, call-centre or internship experience. Evidence your warmth, communication and multitasking through those roles.

Should a hotel reception CV differ from an office one?

The emphasis differs: for hotels, reservation software, languages and guest satisfaction; for offices, visitor/document handling, switchboard and admin support. Tailor to where you apply.

Build your own Receptionist CV in 5 minutes

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→ Receptionist Interview Questions & Answers

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