Call Centre Agent CV Example

A call centre CV is built on clearly showing your communication skills, call performance and contribution to customer satisfaction. Shift work and CRM use are important criteria. Keep it one page, ATS-friendly and free of photos or personal details.

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Sample Call Centre Agent CV

Chloe Roberts

Customer Service Representative

Leeds, UK

Summary

4 years of inbound/outbound call centre experience. Kept customer satisfaction (CSAT) above the team average despite high call volumes. Calm, solution-focused and confident with CRM tools.

Experience

Customer Service Representative · Telecoms Company

Mar 2022 – Present
  • ›Achieved 92% customer satisfaction (CSAT) across 100+ calls per day.
  • ›Kept my first-call resolution (FCR) rate 10% above the team average.
  • ›Mentored newly joined agents.

Call Centre Agent · E-commerce

Sep 2020 – Feb 2022
  • ›Handled order and return requests quickly and accurately.
  • ›Increased the rate of resolving complaints without escalation.

Skills

Customer CommunicationCRMComplaint HandlingPersuasionShift WorkFast Typing

Education

BTEC Public Relations · Leeds City College (2018 – 2020)

What to Highlight in a Call Centre Agent CV

  • ✓Give your performance metrics: CSAT, FCR, calls per day.
  • ✓State whether it was inbound or outbound, and which sector you worked in.
  • ✓Confirm your availability for shift/flexible work — most ads require it.
  • ✓Add your CRM and call-software knowledge.

Technical Skills

  • •CRM use
  • •Call handling
  • •Complaint resolution
  • •Fast typing
  • •Product/service knowledge
  • •Reporting

Soft Skills

  • •Patience
  • •Empathy
  • •Clear communication
  • •Working under pressure

Common Mistakes

  • ✕Giving no performance figures (CSAT/FCR).
  • ✕Just saying "I answered the phones".
  • ✕Not stating your shift availability.

Frequently Asked Questions

I have no experience — can I get a call centre job?

Yes — employers look for communication skills, patience and a willingness to learn. Highlight any experience that involved communication.

Which metrics should I put on my CV?

Customer satisfaction (CSAT), first-call resolution (FCR) and call volume are the most valuable.

Build your own Call Centre Agent CV in 5 minutes

Ready-made templates, AI content generation and tailoring to the job — start free.

Create your CV with CVLayer →
→ Call Centre Agent Interview Questions & Answers

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